Behind the Magic

Crafting the warmest of welcomes

Gaia is an award-winning platform that helps clients deliver human-centric experiences at scale. Designed to simplify operational workflows, optimise energy usage, and more, Gaia reduces the time staff spend at screens so they have more time to spend with guests. Our challenge was simple: how do we bring the brand to life with a clear and compelling voice, pushing the conversation around how tomorrow’s technology can redefine hospitality as we know it.



Scope

→ Welcome Book
→ Digital and Online Guides
→ Brand and Product Scripts
→ Web, Social Stories and EDMs
→ Event Communications




Thank you
The Neoma Team
for their trust and partnership
Mia for illustrations


Illustration of a woman with short dark hair holding a smartphone, booking a window table at a hotel reception with a staff member behind the counter. The hotel reception area is modern and well-lit.
Two tablet screens displaying digital content. The left screen has a purple background with an illustration of a woman drinking a beverage and text about AI cloud platform improvements. The right screen shows an illustration of people in a modern workspace with text about making the transition to agile work.
Stylized illustration of elegantly dressed guests at a social event, with some seated, some standing, and engaging in conversation, set against a neutral-toned background with tall plants.
Illustration of a hotel terrace with staff and guests, including a waiter serving a drink, a woman sitting and being served, and a woman with a drink, under a dark sky and window on the building.
Two smartphones displaying different marketing screen designs for Gaia, an AI engine that turns guest data into insights and enhances personalized experiences.
A mechanical drafting pencil lying on a technical drawing or blueprint of a building or structure with measurements and geometric shapes. In the background, part of a gray computer or drafting machine is visible.
Mount Fuji with snow-capped peak, framed by blurred cherry blossoms in the foreground under a light blue sky.
Aerial view of a beach with turquoise waves and two people standing on the sand, casting long shadows.